• About this item ProSpecs glasses system - Turtle Beach’s distinct ProSpecs comfort-driven design removes pressure on your glasses while you play Aerofit ear cushions - revolutionary material technologies combine to keep your ears comfortable and cool while also blocking out external noise and improving bass response Superhuman hearing - from quiet footsteps to enemy weapon reloads, superhuman hearing lets you hear it all DTS Headphone:X Surround Sound technology - experience immersive 7.1 channel surround sound gaming audio on PS4/PS5 The 3D Audio advantage - Unleash the power of 3D Audio, delivering precise spatial surround sound for an immersive, realistic gaming experience on PS5.

Product Description ------------------- The Turtle Beach Elite Pro 2 + SuperAmp Pro Performance Gaming Audio System for PS4 Pro & PS4 builds on the Elite Pro legacy through collaboration with leading esports teams including OpTic Gaming and Splyce to deliver the next generation of audio performance to today's top players and hardcore gamers. The Elite Pro 2's custom-tuned 50mm Nanoclea over-ear speakers deliver championship winning performance, while the Pro Gaming Microphone with TruSpeak Technology provides crystal clear team chat. Revolutionary Aerofit Ear Cushions -deliver cooling comfort as well as passive noise isolation and deeper bass response. Connected to the groundbreaking Elite SuperAmp, the Bluetooth-connected, app-controlled, audio-enhancing, amplified DTS: Headphone X surround sound-supporting gaming controller, this complete audio system offers the competitive advantage to dominate your games. Please follow the troubleshooting steps * Make sure they have the correct version for their platform * Make sure they have the latest version of the firmware * Make sure they have the latest version of the app * Make sure all wires are pushed in correctly, and that they have aligned the symbols on each end of the wire up (they aren't trying to plug headset end into controller for example * They are correctly updating their audio settings on the console Elite Pro 2 + SuperAmp For PS4 - PS5 Compatibility And Setup The Elite Pro 2 + SuperAmp for PlayStation is compatible with the PlayStation 5 by connecting the SuperAmp to the console’s USB port. However, to enjoy the separate game and chat function, you will need to use an alternate setup. The PlayStation 5 does not have a S/PDIF Optical Out audio port and requires a different setup than the PlayStation 4 and PlayStation 4 Pro. When using the PS5, it is necessary to use an audio output from either your TV or Receiver. An added benefit of this setup is the ability to listen to any audio your TV would normally play even if it’s not through the PS5. If your TV/Receiver has a digital optical audio output (typically labeled as Digital Out, SPDIF Out or Optical Out) then connect your SuperAmp to this port on your TV/Receiver. On some TVs, the Optical Digital output is disabled by default; you may need to go into your TV's settings menu and enable that output. The exact names of the settings will vary widely between TV models; you'll need to go to the TV's "Audio" or "Sound" settings, look for where to control the outputs, and enable the Digital Optical audio output. Set the "format" of the output to "Bitstream", "Surround", or equivalent. If you have a choice between "Fixed" and "Variable" level, select the Fixed level option. This port is usually illuminated by a red light and may be covered by a rubber 'flap'. Once the optical cable is connected to your SuperAmp, go into the PS5 settings and follow the instructions below: Go to Settings >> Sound >> Audio Output >> Output Device Select USB Headset (SuperAmp) for Output Devices Go to Settings >> Sound >> Volume >> Headphones Set Volume Control (Headphones) to the maximum level Set Output to Headphones to Chat Audio Box Contains ------------ Turtle Beach Elite Pro 2 Gaming Headset, Turtle Beach Elite SuperAmp Audio Controller, Removable Microphone, Headset Audio Cable, Mini USB Power Cable, Optical Cable, Quick Start Guide and Turtle Beach Sticker