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Q: Can a credit card be entered manually into the app if the stripe or chip doesn't work?

Yes, you can use the SumUp app to manually enter credit card information for your customers! This feature is called Virtual Terminal.

Q: What protection to prevent stealing from both sides

Here at SumUp, we do our utmost to ensure that we have security measures in place to protect our merchants. As part of this process, we have stringent processes in place to ensure that this high-security standards are met. For your peace of mind, we can assure you that no personal account information is stored on the card reader, and if you believe that your account details may have been compromised or if your reader has gone missing, then you can contact us and we would be able to apply the necessary security measures. We would always recommend issuing invoices for transactions to protect yourself from potential chargebacks.

Q: How does it hook up with iPhone?

The SumUp Air card reader connects using Bluetooth technology. This means you will have no cords or cables connected to your device!

Q: What if one of my clients wants a receipt ... can I get one or print one up ...?

Once your customer signs for the transaction. It will prompt them if they would like a receipt. They have the option to choose between email, text or no receipt. You will be able to view all the receipts and reports through your personal dashboard at sumup.me.

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Have a Question? See What Others Asked

Can a credit card be entered manually into the app if the stripe or chip doesn't work?

What protection to prevent stealing from both sides

How does it hook up with iPhone?

What if one of my clients wants a receipt ... can I get one or print one up ...?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

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Value for Money

Competitive prices on a vast range of products